Draft — last edited July 2026, not yet published
pAI is a chat and voice assistant, embedded as a widget inside a clinic's existing patient management system, that helps a doctor book, reschedule, cancel, and update the status of appointments using natural language.
pAI is not a medical device, does not provide medical advice, and does not store or process diagnoses, prescriptions, or clinical notes. It handles scheduling only.
Access is enabled per clinic by pAI, either directly or via a one-click self-activation inside the widget once the clinic has been approved for the pilot. Clinics are responsible for who within their organization has access to the widget and for the accuracy of information their staff enter.
pAI is offered under a Trial, Freemium, and Pro plan, each with its own message limits and enabled features, as described on the pricing page. Plan terms, limits, and pricing may change; clinics will be notified of material changes.
(AI-drafted) For paying plans, we will give at least 30 days' written notice (by email or in-widget notice) before any material change to pricing or limits takes effect for an existing clinic; Trial and Freemium plans may change without advance notice. Fees already paid for the current billing period are non-refundable except where required by law, and no proration is given for a mid-cycle downgrade. [Exact refund/proration policy to be confirmed once billing terms are finalized with counsel.]
We aim to keep the service available and responsive, including automatic fallback between AI providers when one is briefly unavailable. We do not guarantee uninterrupted availability, and are not liable for losses arising from downtime, delays, or an incorrect AI interpretation of an ambiguous request — every booking is checked against the clinic's real schedule before being confirmed, but the underlying clinic system remains the source of truth.
See our Privacy Policy for how information is handled. By using pAI, a clinic confirms it has the right to share the patient/appointment information it sends through the assistant.
The service may not be used to submit unlawful requests, attempt to extract other clinics' data, or interfere with the service's normal operation.
(AI-drafted) Without limiting the above, a clinic and its staff agree not to:
[List to be reviewed and finalized by counsel before publication.]
Either party may stop using/providing the service. On termination, we do not retain a standing copy of the clinic's patient data, since none was held in the first place — see the Privacy Policy for what limited logs are retained and for how long.
(AI-drafted) To the maximum extent permitted by applicable law, pAI and its operators are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from use of the service. Our total liability for any claim relating to the service is limited to the fees paid by the clinic for the service in the three (3) months before the event giving rise to the claim. Nothing in these terms limits liability that cannot be excluded under applicable Indian law, including for gross negligence, willful misconduct, or death or personal injury caused by our negligence.
[Clause to be reviewed and finalized by counsel, appropriate to a pilot-stage healthcare-adjacent SaaS product operating in India.]
(AI-drafted) These terms are governed by the laws of India. Any dispute arising out of or relating to these terms is subject to the exclusive jurisdiction of the courts at [city where the business is registered], India.
[Jurisdiction city and final wording to be confirmed with counsel.]
This is an early draft and will change, likely substantially, before formal publication.